sbc4d is committed to protecting your personal data. This policy explains exactly what we collect, how we use it, and the rights you hold over your information.
Six core pledges that underpin how sbc4d handles your personal information.
All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive records at rest are stored using AES-256 encryption on access-controlled servers.
sbc4d never sells, rents, or trades your personal information to third-party marketers. Your data is used solely to operate and improve our services.
You may access, correct, export, or request deletion of your personal data at any time by contacting our Data Protection team through support channels.
We explain every cookie category we use and provide clear choices. Essential cookies are required for the Platform to function; all others are optional.
sbc4d does not knowingly collect personal data from anyone under 21. Any account identified as belonging to a minor is closed and its data deleted immediately.
Any vendor receiving your data is bound by strict data-processing agreements and is subject to periodic compliance reviews aligned with international standards.
The following terms carry specific meanings throughout this Policy:
This Policy applies to all Personal Data collected by sbc4d through the following channels and interactions:
This Policy does not apply to third-party websites or services linked from the Platform. Those services operate under their own independent privacy policies, and sbc4d bears no responsibility for their data practices.
The table below summarizes the primary data categories, their source, and their primary purpose:
| Data Category | Source | Primary Purpose |
|---|---|---|
| Registration & Identity | Player-provided | Account creation, KYC, age verification |
| Financial & Payment | Player-provided / payment processors | Deposit & withdrawal processing, fraud prevention |
| Technical & Device | Automatically collected | Platform security, fraud detection, performance |
| Gameplay & Betting | Automatically collected | Service delivery, dispute resolution, responsible gaming monitoring |
| Communications | Player-provided | Customer support, complaint handling, service improvement |
| Geolocation (IP-derived) | Automatically collected | Regulatory compliance, restricted-territory enforcement |
sbc4d processes your Personal Data on one or more of the following legal bases:
sbc4d uses Personal Data for the following purposes, each tied to a legal basis described in Section 4:
To create and manage your account, verify your identity and age (21+ requirement), process deposits and withdrawals through local Indonesian banks and e-wallets, deliver sports betting markets, casino games, togel (lottery) draws, and other wagering products, and to communicate important account information such as withdrawal confirmations and security alerts.
To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and money laundering. This includes automated risk-scoring of transactions, IP-address analysis, and device fingerprinting. sbc4d may share relevant data with law enforcement or financial intelligence authorities where required by applicable law.
To meet KYC obligations under our gaming license, conduct AML screening against sanctions lists, maintain mandatory transaction records, respond to lawful requests from competent authorities, and enforce responsible gaming controls including self-exclusion orders.
To respond to your queries, resolve disputes, and improve support quality. Support conversations may be recorded and retained for quality assurance and training purposes. Our Indonesian-speaking support team operates 24/7 across live chat, WhatsApp, and email.
To analyze aggregate usage patterns, measure feature adoption, diagnose technical errors, conduct A/B testing, and develop new products and services. Analytics data is generally processed in pseudonymized or aggregated form where possible.
To monitor wagering patterns for indicators of problem gambling behavior, enforce self-imposed deposit limits and session timers, apply self-exclusion restrictions, and provide proactive responsible gaming interventions where warranted.
Where you have provided explicit consent, to send personalized promotional offers, bonus notifications, and news about new games or features via email or in-app messaging. You may opt out of marketing communications at any time by contacting support or adjusting your account notification settings.
sbc4d does not sell your Personal Data. We share it only in the following limited circumstances:
We engage carefully vetted third-party processors to provide specific services on our behalf. These include: KYC and identity verification platforms, payment gateway and bank integration providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), fraud-detection and AML screening services, cloud infrastructure and server hosting providers, and customer support tooling. All processors are bound by written Data Processing Agreements and may only use your data as instructed by sbc4d.
Licensed game studios and live-casino operators (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe) may receive limited session and bet data necessary to deliver their games and to perform their own regulatory obligations. These transfers are governed by commercial agreements that include data protection obligations.
sbc4d may disclose Personal Data to law enforcement, courts, gaming regulators, or other competent authorities where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent serious harm or criminal activity.
In the event of a merger, acquisition, restructuring, or sale of sbc4d's business or assets, Personal Data may be transferred to the acquiring entity. We will notify affected Players by email before any such transfer takes effect, and the receiving entity will be required to honor the commitments in this Policy.
sbc4d retains Personal Data only as long as necessary for the purposes described in this Policy or as required by applicable law. The following default retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & KYC records | Duration of account + 5 years after closure | AML legal obligation |
| Transaction & payment records | 5 years from transaction date | AML & financial reporting requirements |
| Gameplay & bet history | 3 years from account closure | Dispute resolution, license obligation |
| Support communication logs | 2 years from last interaction | Quality assurance, complaint management |
| Marketing consent records | Until consent is withdrawn + 1 year | Demonstrating consent compliance |
| Technical & access logs | 12 months | Security monitoring, fraud investigation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with our internal data lifecycle procedures. Where deletion is requested before the end of a mandatory retention period, we will restrict active use of the data while retaining only the minimum necessary to fulfill legal obligations.
sbc4d implements a multi-layered security framework designed to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction:
sbc4d uses cookies and similar tracking technologies to operate and improve the Platform. The categories below describe each type and how you can control them:
These cookies are essential for the Platform to function and cannot be disabled. They maintain your login session, preserve security tokens, remember your responsible gaming settings, and prevent cross-site request forgery. No consent is required for this category.
These cookies collect aggregated, pseudonymized data about how Players use the Platform—pages visited, time on page, errors encountered—helping us identify performance bottlenecks and improve the user experience. These cookies are activated only with your consent.
Functional cookies remember your preferences—such as preferred language, default currency display (IDR/Rp), and notification settings—to provide a more personalized experience. They activate with your consent and can be withdrawn at any time via account settings.
Most browsers allow you to block or delete cookies through the browser settings menu. Note that disabling strictly necessary cookies will impair your ability to use key Platform features, including logging in and processing transactions. Disabling analytics or functional cookies will not affect core Platform operation but may reduce personalization quality.
sbc4d's primary data processing occurs within secure, internationally recognized data center environments. In certain cases, your Personal Data may be transferred to, or accessed from, servers or service providers located outside Indonesia—for example, when using global KYC verification platforms, international game content delivery networks, or cloud infrastructure providers.
Whenever Personal Data is transferred internationally, sbc4d ensures adequate protections are in place through one or more of the following mechanisms:
You may request further information about the specific safeguards applied to any international transfer by contacting our Data Protection team at the address provided in Section 15.
Subject to applicable law, you have the following rights in respect of your Personal Data held by sbc4d:
To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond within 30 calendar days of receiving a verifiable request. We may need to verify your identity before processing your request to prevent unauthorized disclosure.
sbc4d's services are strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age is verified as part of the mandatory KYC process using the date of birth on the Player's KTP.
If we become aware that we have inadvertently collected Personal Data from a minor, we will immediately close the associated account, delete all related data, and return any deposits to the payment method used—subject to verification that the refund destination belongs to a legitimate adult guardian or account holder.
Parents or guardians who believe that a minor has accessed or registered on the Platform should contact us immediately at [email protected] so that the account can be investigated and closed without delay.
The sbc4d Platform may reference third-party services, game studios, or payment providers whose systems you interact with as part of placing bets or using Platform features. These third parties—including but not limited to Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe—operate under their own privacy policies governing how they handle data generated through their products.
sbc4d is not responsible for the privacy practices of third-party game providers or payment processors beyond the data-processing agreements we maintain with them. We encourage you to review the relevant third-party policies independently for a full picture of how your data may be used within those external systems.
This Platform does not contain links to external gambling review sites, affiliate networks, or unaffiliated third-party websites. Any link you encounter that appears to navigate outside sbc4d's domain should be treated with caution and reported to our support team.
sbc4d may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. When material changes are made, we will:
Your continued use of sbc4d following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the amended terms, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions. We recommend reviewing this page periodically to stay informed of our current data practices.
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact sbc4d through the following channels. All contact information is provided as plain text—these are not clickable links:
When submitting a data rights request, please include your full registered name, account username, and a clear description of your request. Our Data Protection team will acknowledge receipt within 5 business days and provide a full response within 30 calendar days.
Our Indonesian-speaking support team is available around the clock. You can also review our Terms & Conditions, visit the FAQ for quick answers, or return to the homepage.